Page 28 - Turkinsurance Digital Magazine

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ization at the heart of our processes, we make ported call-center solutions, policyholders can
our services faster and more easily accessible. describe their issue in just a few words and
One of the innovative solutions we have recently reach the most accurate solution in the fastest
offered to policyholders is our web-based online way possible.
service request applications, which reflect this
approach. All these automations not only reduce the work-
load of our teams but also allow them to focus
Thanks to this service, policyholders can easily on more complex cases. As a result, the quality
request assistance through their browser without of our service continues to rise with each passing
needing to download any application. They can day.
also manage the delivery and tracking of their
replacement vehicles simultaneously through Competition in the sector is intense. As Al-
digital channels. lianz Partners Türkiye, which strategies do
you prioritize to strengthen your position in
At the core of our In addition to these highly appreciated services, the market?
sales strategies we continuously measure and analyze our exist-
lies understanding ing service quality and draw insights from cus- We are fully aware of the high level of competi-

customer needs tomer feedback. tion in the market, but we see this environment
as an opportunity to improve ourselves. As Al-
and providing We use the data we gather to design brand-new lianz Partners Türkiye, above all, we focus on
them with the solutions and constantly improve our processes. quality and customer satisfaction.
highest added We move forward by truly understanding what
policyholders need. For us, the most important differentiating fac-
value. tor is the experience we offer to policyholders.
How do you evaluate the impact of digitaliza- Making them feel that we are truly by their side
tion and technology on sales processes? What is not just about providing a service—it is about
are the standout applications of Allianz Part- building trust. This approach naturally creates a
ners Türkiye in this area? long-term and loyal customer base.

Digitalization and technology have increased the At the same time, innovation and digitalization
efficiency of our sales processes to an extraor- are not merely trends for us; they are integral
dinary degree. We can now offer our business parts of our business. As a pioneer of innova-
partners the solutions that will satisfy policy- tion in the sector, we always provide our busi-
holders the most in the fastest and easiest way. ness partners with the latest technology. By im-
plementing digital solutions, we accelerate our
For example, thanks to our infrastructure that processes, optimize costs, and elevate the user
can be seamlessly integrated into the mobile ap- experience to a much higher level.
plications of insurance companies, policyhold-
ers can easily access all assistance services we We also move our relationships with business
provide directly through their own insurer’s app. partners beyond the traditional service provid-
In addition, through our investments in AI-sup- er–client model. By developing solutions tai-