Page 12 - Turkinsurance Digital Magazine

12 interview

We work to insure

all homes without

experiencing

bitter experiences

Türk Reasürans General Manager Selva Eren stated, “In 2024, we invite all our
citizens to insure their homes under DASK coverage, renew expired policies,
and update their coverage for stronger financial security.”

Could you summarize the activities carried out before the earth- that meets the demands of the day. Thanks to the significant steps
quake and the balance of the DASK regarding the earthquakes we took before the earthquake, we were operationally and financial-
in Kahramanmaraş on February 6? ly prepared for a potential major earthquake. Immediately after the
As you know, Türk Reasürans took over the Technical Operator du- earthquake, we initiated our full-scale operations with our existing
ties of DASK on August 8, 2020. Since the first day we assumed this teams in the Ankara Emergency Management Center, joined by our
duty, we have always conducted work aimed at taking DASK fur- teams from Istanbul. To expedite damage payments, we proactively
ther, creating value and benefits for the institution. We have always initiated the damage process by opening damage files based on the
moved forward with our earthquake preparedness plans at the fore- lists of residences officially assessed for damage by the Ministry
front of our efforts. Operationally, we have taken significant steps of Environment, Urbanization, and Climate Change, even before
to manage processes more effectively as DASK. The most important receiving notifications from policyholders for collapsed, urgently
of these was opening the DASK Emergency Management Center in demolished, and heavily damaged buildings. As a result, we made
Ankara. In addition, we relocated the DASK Main Data Center to our first damage payment within just 24 hours of the earthquake. A
Ankara, where earthquake risk is lower, with its backup remaining group of our DASK Truck and damage teams located at our Ankara
in Istanbul. Furthermore, to ensure continuity of operations during Emergency Management Center were dispatched to the region on
earthquakes, we upgraded DASK's technological infrastructure. We the same day. To provide faster and face-to-face service to our pol-
have enabled the notification systems to achieve a response speed icyholders, we established DASK container offices in the provinces