Page 11 - Turkinsurance Digital Magazine

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Ray Sigorta Receives Excellent Customer Satisfaction Award for the Fifth Consecutive
Time

With over 65 years of experience in when we engage with the customer,
the insurance sector, Ray Sigorta especially when the insured asset suffers
provides its customers with personalized damage or illness. Our purpose comes
solutions and reinforces its success with into play precisely at this point. Taking
groundbreaking practices. Ray Sigorta swift actions to address their claims and
has been honored with the Customer enhancing the trust and sense of belonging
Satisfaction Achievement Award for our customers feel toward us form the
the fifth consecutive time at the A.C.E cornerstone of Ray Sigorta’s success.
(Achievement in Customer Excellence) From our organizational structure to
Awards organized by the ‘Şikayetvar’ the services we offer, Ray Sigorta will
platform. continue to prioritize our customers as our
most important focal point.”
Ray Sigorta CEO Koray Erdoğan
emphasized the importance of customer Erdoğan emphasized their vision
loyalty in the insurance sector, stating, of providing personalized solutions providing instant solutions is the best way
“Competition in our field is highly intense, according to individual needs, stating, to improve the experience. In this context,
as in many other sectors. Policyholders “Delivering the best experience to our participating in the A.C.E Awards for the
no longer view their relationships with customers is our top priority. While fifth consecutive year and receiving the
insurance companies as mere annual focusing on personalized product design, Gold Award in the A category this year,
agreements. Instead, they seek a we also enhance our service quality in addition to the Excellent Customer
companion who will stand by them in both every year based on feedback from our Satisfaction Achievement Award, shows
good and bad times. The most critical customers. We believe that measuring that our efforts are being appreciated.”
moment comes after policy issuance customer satisfaction during service and

Ceyhan Hancıoğlu, General Manager of Magdeburger Sigorta, states, “We Support
the Liberal Tariff in Compulsory Traffic Insurances.”

premiums in traffic insurance has been a significant burden on
the sector for many years. Transitioning to a liberal tariff will
be a significant step towards alleviating this burden. Increased
competition will enable insurance companies to provide better
services and allow citizens to access more affordable traffic
insurance policies. With a liberal tariff, insurance companies
will be able to price policies based on risk profiles. As a result,
high-risk drivers will pay higher premiums, while cautious
and safe drivers will benefit from lower premiums. This will
ensure the sustainability of the sector and provide citizens
with a fairer pricing opportunity.”

Hancıoğlu said, “Since it is a compulsory insurance for
The maximum price application, which has been in effect in our citizens, we structure the system not to make money
compulsory traffic insurances since 2017, continues to be one but rather not to lose money. That’s why we advocate for a
of the most important issues on the agenda of the sector in liberal tariff. We know that SEDDK (Insurance and Private
recent years. Pension Regulation and Supervision Authority) is also willing
to transition to a liberal tariff. Therefore, we believe that in
Ceyhan Hancıoğlu, General Manager of Magdeburger Sigorta, the near future, there will be a transition to a liberal tariff in
emphasized the importance of transitioning to a liberal tariff, traffic insurances. We believe that the new basket increase
stating that most companies are technically losing money system that the legislator will apply to policies as of May
from compulsory traffic insurance policies. 1, 2024, will put this issue into a mathematical framework
and will be very beneficial for our sector. This will provide
Hancıoğlu stated, “The long-standing problem of inadequate transparency in the rate increases and make it easier to
explain to the citizens.”