Page 32 - Turkinsurance Digital Magazine

32 interview

We make the flow a strategic step that contributes to regional de- ucation organizations in the region to support
velopment.
employment. Short-term training programs are
of documents being planned for senior students and recent
and data between However, I would like to underline an important graduates in fields such as health sciences, com-
point: we did not design this call center as a munication, and insurance. These programs are
insurance conventional customer service structure. As a intended to be structured around sector dynam-
company operating in the healthcare field, we ics and call center operations.
companies have built our operations on healthcare exper-

and healthcare tise. A significant portion of our team consists I would like to make an important distinction
of professionals who have received training in here: we are not developing these collabora-
service providers healthcare or have gained experience in the tions to build our own expertise in healthcare,

secure, fast and sector. This is because healthcare assistance, but rather to create employment opportunities
unlike general call center dynamics, requires for young people who have already been educat-
transparent. specific knowledge and sectoral sensitivity. ed in this field. The aim of these programs is to
help new talents entering the sector transition
We have made significant progress in a short into professional life through a well-structured
period of time and continue to expand our ca- pathway.
pacity. Our goal is to provide expertise-based
services to businesses of different scales op- As the processes are still at the protocol stage,
erating in the healthcare field and to further we will share further details once they are fi-
strengthen our strong position in this area. In nalized. In addition, we are continuing our ef-
the coming period, we plan to continue growing forts regarding public support mechanisms and
our presence in Diyarbakır. various incentive schemes aimed at increasing
employment. Our goal is to support our growth
Can you talk about the collaborations you in the region with a lasting and sustainable em-
are planning for employment in the region? ployment model.

If you aim for sustainable growth in the region, What kind of future awaits the health insur-
investment alone is not sufficient; you also need ance and assistance sector in the next 3–5
to support qualified human resources. years?

In this context, we are working on cooperation We are entering a period where mobile solu-
models with public institutions and higher ed- tions and personalized health experiences will