Page 27 - Turkinsurance Digital Magazine

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our customers to make additional investments. In this our customers' health and financial well-being, and we
way, we help our customers achieve their financial goals make investments that will help us fulfill our financial
by providing more comprehensive, information-based commitments. We reflect the value we place on our
communication. We always shape our efforts based on employees by offering opportunities for professional
our customers' expectations and needs, continuously development, purpose-driven work, and a supportive and
striving to elevate customer satisfaction to a flawless inclusive culture. We help create economic opportunities
level. and prosperity in our communities. Additionally, we
protect the environment to improve the overall health
In the new era, we aim to continue enabling our customers and well-being of all our stakeholders.
to manage their insurance processes more easily and in
a user-friendly manner through our digital investments Our desire for a sustainable future is embedded in the
and initiatives. overall sustainability commitments we have developed to
support our long-term success in creating value for both
Additionally, we have created customer communication current and future generations.
journey maps and worked on using a more sincere
communication tone in the information texts sent to our Could you talk about your agile practices?
customers. We continue to conduct customer satisfaction
surveys and listen to our customers. We adopt innovative approaches in all our technology
projects. In this regard, nearly three years ago, we
Alongside all of this, we focus on continuously developing took a pioneering role in MetLife EMEA and began
our product portfolio to meet our customers' needs. implementing agile project management to focus on the
Moreover, in addition to the periodic campaigns we structure and processes of our products and services,
organize, we continue to enrich our offerings with added allowing us to offer faster solutions to our customers and
services such as contribution protection guarantees business partners.
and educational support assistance packages for our
participants.
Every month, we prepare and share a video
How are you addressing sustainability? What are your containing information about the market and
efforts in this area? funds to encourage our customers to make
additional investments.
At MetLife, sustainability means managing our business
responsibly and making people’s lives sustainable By adopting an "agile company" approach, we regularly
throughout their lifetimes. Sustainability is at the heart update our approach and business model to fully adapt
of our business, integrated into all our activities, and is to time and the future. As MetLife Türkiye, we have
one of the ways we bring our purpose to life. achieved significant success with our Agile working
methodology in the MetLife Europe, Middle East, and
To help move toward a sustainable future for both Africa (EMEA) region.
people and our planet, we have aligned our sustainability
strategy with a portion of the United Nations Sustainable Our agile teams begin certification training after
Development Goals. completing their foundational agile training. With our
agile management model, which is a project management
Our purpose, "Always by your side for a safer future," approach specific to software development, we are
reflects our core promise to our employees, customers, able to respond more quickly to unforeseen issues in
shareholders, and communities. We continue our efforts processes. Additionally, the agile approach helps us make
with the goal of a sustainable future for all stakeholders, a difference by enabling us to manage late-stage change
focusing on economic growth, health and well-being, requests quickly, providing an environment for self-
equality and inclusion, and environmental and climate managed teams, working in coordinated collaboration
issues. with partners and stakeholders, enhancing internal
communication, and, most importantly, allowing for
For example, we offer products and services that support better management of project timelines.