Page 9 - Turkinsurance Digital Magazine

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Ray Sigorta Wins the “Outstanding Customer Satisfaction Award” for the 6 Consecutive
th
Year

With its customer-centric approach and resolve their grievances as quickly as
innovative, customizable products that possible. Our greatest success lies in the
set it apart in the industry, Ray Sigor- trust and sense of belonging we offer
ta has once again been recognized for our policyholders. Despite our growing
delivering a seamless customer experi- portfolio and expanding customer base
ence to its policyholders. Ray Sigorta each year, being honored at the A.C.E
was awarded the Customer Satisfaction Awards for the sixth consecutive time is
Achievement Award for the sixth con- yet another validation of the difference
secutive year at the A.C.E (Achieve- we make in the sector and the quality of
ment in Customer Excellence) Awards our service approach.”
organized by the ‘Şikayetvar’ platform.
We Are Driving Our Digital Transfor-
Emphasizing that Ray Sigorta prior- mation with a Customer-Centric Ap-
itizes a customer-centric perspective proach
across all areas—from corporate struc- Highlighting that they focus on cus-
ture to operational processes—Ray tomer needs to develop fast and secure
Sigorta CEO Koray Erdoğan stated: solutions in the industry’s digital trans-
“In our highly competitive industry, we formation, Erdoğan continued: “We pabilities provided by digitalization, we
consider the loyalty and satisfaction of are committed to delivering the best ex- make the customer experience seamless
our existing policyholders just as impor- perience to our customers. Therefore, and smooth. Very soon, we will launch a
tant as acquiring new customers. We do we continue our digital transformation new mobile application that stands out
not view insurance as merely an annual investments with a focus on our custom- from existing industry examples and al-
contract with policyholders. We stand ers’ needs. With a vision to offer per- lows customers to access our products
by our insured customers in both good sonalized solutions based on individual and services rapidly. As Ray Sigorta,
and bad times, working to swiftly man- needs, we place emphasis on designing we will continue to lead the way with
age processes from damage assessment customizable products. Thanks to the innovative applications in the sector
to compensation payments in order to speed, security, and data analytics ca- without slowing down.”

Strong Gathering in Adana: Türkiye Katılım Sigorta met with the agents of its Adana
Regional Office

Türkiye Katılım Sigorta brought together its agents from Ada-
na and surrounding provinces under the roof of the Adana Re-
gional Office. At the meeting held with more than 70 agents
at the Grand Sheraton Hotel in Adana, comprehensive evalua-
tions were made regarding mutual expectations for 2025 and
the development of sustainable partnerships.

During the gathering, which took place with the participation
of Türkiye Katılım Sigorta General Manager Mr. Güray Çelik,
agents shared their views and suggestions, while ideas were
exchanged on strategies to enhance the company’s regional
performance and improve customer satisfaction.
Türkiye Katılım Sigorta General Manager Mr. Güray Çelik
conveyed the company’s strategy to agents with the follow- with our business partners. By making our regional gatherings
ing remarks: “Feedback from the field is extremely important a tradition, we will continue to strengthen our field dynamics
to us. The only way to achieve our goals together is through together with you, our valued business partners.”
strong communication and a foundation of mutual trust. We
are not only producing insurance products; we are also build- Through this meeting, where agents had the opportunity to
ing an ecosystem. At the core of participation insurance lie the communicate directly with company executives and contribute
principles of trust, transparency, and shared benefit. As Türki- to the strengthening of regional ties, Türkiye Katılım Sigorta
ye Katılım Sigorta, we uphold these principles not only in our once again underscored the foundation of field-oriented, bou-
products and services but also in every relationship we build tique, and robust collaborations.