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        Ray Sigorta Wins the “Outstanding Customer Satisfaction Award” for the 6  Consecutive
                                                                                               th
        Year



        With its customer-centric approach and  resolve  their  grievances  as  quickly  as
        innovative, customizable products that  possible. Our greatest success lies in the
        set it apart in the industry, Ray Sigor-  trust and sense of belonging we offer
        ta has once again been recognized for  our policyholders. Despite our growing
        delivering a seamless customer experi-  portfolio and expanding customer base
        ence  to  its  policyholders.  Ray  Sigorta  each year, being honored at the A.C.E
        was awarded the Customer Satisfaction  Awards for the sixth consecutive time is
        Achievement Award for the sixth con-  yet another validation of the difference
        secutive  year  at  the  A.C.E  (Achieve-  we make in the sector and the quality of
        ment in Customer Excellence) Awards  our service approach.”
        organized by the ‘Şikayetvar’ platform.
                                            We Are Driving Our Digital Transfor-
        Emphasizing  that  Ray  Sigorta  prior-  mation with a Customer-Centric Ap-
        itizes a customer-centric perspective  proach
        across all areas—from corporate struc-  Highlighting that they focus on cus-
        ture  to  operational  processes—Ray  tomer needs to develop fast and secure
        Sigorta  CEO  Koray  Erdoğan  stated:  solutions in the industry’s digital trans-
        “In our highly competitive industry, we  formation,  Erdoğan  continued:  “We  pabilities provided by digitalization, we
        consider the loyalty and satisfaction of  are committed to delivering the best ex-  make the customer experience seamless
        our existing policyholders just as impor-  perience  to  our  customers.  Therefore,  and smooth. Very soon, we will launch a
        tant as acquiring new customers. We do  we continue our digital transformation  new mobile application that stands out
        not view insurance as merely an annual  investments with a focus on our custom-  from existing industry examples and al-
        contract  with  policyholders.  We  stand  ers’ needs. With a vision to offer per-  lows customers to access our products
        by our insured customers in both good  sonalized solutions based on individual  and  services  rapidly.  As  Ray  Sigorta,
        and bad times, working to swiftly man-  needs, we place emphasis on designing  we will continue to lead the way with
        age processes from damage assessment  customizable  products.  Thanks  to  the  innovative applications in the sector
        to compensation payments in order to  speed, security, and data analytics ca-  without slowing down.”





       Strong Gathering in Adana: Türkiye Katılım Sigorta met with the agents of its Adana
       Regional Office


       Türkiye Katılım Sigorta brought together its agents from Ada-
       na and surrounding provinces under the roof of the Adana Re-
       gional Office. At the meeting held with more than 70 agents
       at the Grand Sheraton Hotel in Adana, comprehensive evalua-
       tions were made regarding mutual expectations for 2025 and
       the development of sustainable partnerships.


       During the gathering, which took place with the participation
       of Türkiye Katılım Sigorta General Manager Mr. Güray Çelik,
       agents shared their views and suggestions, while ideas were
       exchanged  on  strategies  to  enhance  the  company’s  regional
       performance and improve customer satisfaction.
       Türkiye  Katılım  Sigorta  General  Manager  Mr.  Güray  Çelik
       conveyed  the  company’s strategy to  agents  with the  follow-  with our business partners.  By making our regional gatherings
       ing remarks: “Feedback from the field is extremely important  a tradition, we will continue to strengthen our field dynamics
       to us. The only way to achieve our goals together is through  together with you, our valued business partners.”
       strong communication and a foundation of mutual trust. We
       are not only producing insurance products; we are also build-  Through this meeting, where agents had the opportunity to
       ing an ecosystem. At the core of participation insurance lie the  communicate directly with company executives and contribute
       principles of trust, transparency, and shared benefit. As Türki-  to the strengthening of regional ties, Türkiye Katılım Sigorta
       ye Katılım Sigorta, we uphold these principles not only in our  once again underscored the foundation of field-oriented, bou-
       products and services but also in every relationship we build  tique, and robust collaborations.
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