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8 at a glance

MAPFRE Sigorta and Its Business Partners Met in Antalya Tuesday, May 06, 2025

MAPFRE Sigorta brought together its business partners at
the agents’ meeting held in Antalya from April 25 to 27. Held
under the motto “The stage is yours with your success!”, the
event welcomed 150 of MAPFRE Sigorta’s agents.

MAPFRE Sigorta brought together its business partners at
the agents’ meeting held in Antalya from April 25 to 27. Held
under the motto “The stage is yours with your success!”, the
event welcomed 150 of MAPFRE Sigorta’s agents.

At the event, MAPFRE Sigorta’s 2024 performance, current
developments in the insurance sector, and strategic priorities
were addressed, while agents were presented with awards for
seniority, production, and efficiency. Following the evaluation
sessions, on the final day of the event, renowned artist Sıla
took the stage and performed her popular songs for the entire to represent this powerful structure in Türkiye and to share this
MAPFRE Sigorta family. strength with our valuable business partners. In 2024, we rose
one place in the premium production rankings compared to
“We believe in Türkiye’s potential, its human capital, the previous year, finishing the year in 12th position. Our net
and the growth momentum in the insurance sector.” profit increased by 115%, whereas the sector average stood
at 46%. In non-motor insurance lines, our combined ratio
Delivering the opening speech at the event, MAPFRE EMEA remained below 100%, and our return on equity reached 46%,
CEO Javier R. Moreno Gonzalez stated: “MAPFRE is an outperforming the industry. This marks a significant step on our
organization that stands out with its core values, partnership path toward sustainable growth and financial stability, which we
structure, and social vision, and that generates value through highly prioritize. We shared the stage for all these achievements
a long-term perspective. The year 2024 has been a strong with our agents. In the coming period, we will continue to stand
reflection of stability and healthy growth. As a group, we by our agents and further elevate our service quality with our
increased our net profit by 29%, reaching 992 million euros. vision focused on digitalization and customer centricity. With
Our premium volume exceeded 28.1 billion euros with a 4.5% our strong financial structure, solid partnerships with our
increase; on a constant currency basis, this growth reached business associates, and commitment to customer satisfaction,
6.6%. Total revenue rose to 33.2 billion euros. This successful we will decisively maintain our sustainable growth.”
outlook was not limited to financial results. It was also confirmed
by international credit rating agencies. Another key source of MAPFRE Sigorta Assistant General Manager of Sales and
our financial strength is MAPFRE Re. As one of the largest Marketing, Yıldırım Türe, also stated in his speech: “The
reinsurance groups in the world, it operates in over 100 markets. growth of our sector and all its players is only possible through
Our wide geographical footprint, diversified business model, and mutual trust and collaboration. As MAPFRE Sigorta, we are
disciplined risk management position us at a distinctive point in aware of our responsibility and are working decisively in this
the global insurance sector. Within this global vision, Türkiye direction. We aim to simplify the lives of our customers and
holds a privileged position. Our group regards Türkiye as a business partners by developing responsive, fast, and innovative
key market and continues to invest here with determination. solutions tailored to their needs. We regard customer and
Because we believe in Türkiye’s potential, its human capital, partner satisfaction as a sustainable value and shape our
and the growth momentum in the insurance sector. MAPFRE business processes with this perspective. Every step we take—
Sigorta has also delivered a strong performance over the past from digitalization to customer feedback management, from
two years, making a significant contribution to this vision. With privileged services to operational excellence—is part of our
its field effectiveness, digitalization investments, and customer- mission to make insurance more accessible, faster, and benefit-
focused approach, it has written a remarkable success story in oriented. One of the most gratifying pieces of news we’ve
Türkiye. One of the most essential cornerstones of this vision is, received recently was the results of an agent satisfaction survey
of course, our business partners. I wholeheartedly believe that in conducted by an independent research company. We achieved
the coming period, we will take this strong collaboration—built our highest satisfaction score to date. There has also been a
on mutual trust—even further. Together, we will move toward a similar improvement in the categories of recommendation
future that is more agile, more digital, more customer-centric, and willingness to work together in the future. As the survey
and more sustainable,” he said. also covered other players in the sector, the objectivity of the
results holds additional value for us. For MAPFRE Sigorta,
MAPFRE Sigorta General Manager Erdinç Yurtseven also partnership is not merely a collaboration; it is about sharing
stated in his speech: “MAPFRE Group, one of the world’s a common vision, walking together toward the same goal, and
largest insurance groups, operates today across five continents, building trust. In this regard, we will continue to create value
providing coverage to over 31 million individuals and institutions and take steps that make a difference in the sector together
in more than 30 countries. As MAPFRE Sigorta, we are honored with our agents.”