Page 8 - Turkinsurance Digital Magazine

8 at a glance

BNP Paribas Cardif Once Again Crowned with the First Place Award for Customer
Satisfaction Success This Year!

Just like last year, BNP Paribas Cardif Emeklilik has once
again reached the top in customer satisfaction! Ranked among
the winners of the Şikayetvar A.C.E Awards, BNP Paribas
Cardif Emeklilik secured first place in the Pension category,
earning the prestigious Diamond Award.
By winning this award two years in a row, BNP Paribas Cardif
Emeklilik has reaffirmed its excellence in customer satisfaction.
Once again among the Şikayetvar A.C.E Awards winners this
year, BNP Paribas Cardif Emeklilik claimed the Diamond
Award as the top pension company. The award, recognizing
BNP Paribas Cardif Emeklilik’s outstanding efforts in elevating
customer satisfaction, was presented at a special ceremony held
at Çırağan Palace on February 17. to 59% of customer complaints within one day. By increasing
claim approval rates to 90%, BNP Paribas Cardif once again
proves its vision of being an agile, innovative, and value-driven
The A.C.E (Achievement in Customer Excellence) Awards,
honoring Excellence in Customer Satisfaction, have been institution that prioritizes customer satisfaction and creates a
organized by Şikayetvar since 2015. The brands with the distinctive impact.
highest customer satisfaction in Türkiye are determined by
Şikayetvar’s Customer Experience Index, which is based on With its mission to “make insurance accessible,” BNP
over 1.5 million customer satisfaction surveys conducted Paribas Cardif Emeklilik has designed its digital channels
throughout the year. In forming the index, detailed calculations to align with customer expectations, allowing them to easily
are made in categories such as response speed, complaint rate, access insurance solutions anytime and anywhere. In 2024,
resolution speed, satisfaction level, thank-you rate, and brand it officially launched the “digital BES era,” reinforcing its
preference rate (churn avoidance rate). commitment to innovation. Thanks to this initiative, BNP
Paribas Cardif Emeklilik customers who purchase BES online
or make additional contribution payments to their BES policies
Placing the “customer value” concept at the highest level in its
solutions and services, BNP Paribas Cardif Emeklilik resolves can continue to grow their savings through profitable pension
customer complaints in the shortest time possible and responds investment funds.

Doğa Sigorta offers privileges to its loyal policyholders through the Sigortalı Sadakat
Programı

and Doğa Sigorta agencies can also take advantage of these
opportunities.

For this program, Doğa Sigorta has secured exclusive discount
agreements with prestigious brands for its loyal customers.
With a wide selection of brands offering various discounts
in categories ranging from clothing to electronics, travel to
restaurants, hobbies to cosmetics, the program serves as a
token of appreciation for Doğa Sigorta policyholders who value
their lives, loved ones, and financial assets.
Doğa Sigorta started 2025 with a loyalty program offering
advantages to its customers, emphasizing its commitment to Customers and agencies eligible for these benefits can access
customer satisfaction. Sigortalı Sadakat Programı Ayrıcalıkları the necessary information and guidance about the campaigns
(Policyholder Loyalty Program Privileges) is a special program via www.dogasigorta.com. They can also use the discount codes
that Doğa Sigorta has been meticulously developing for some or gift vouchers they receive at participating brands where the
time, designed according to the needs and preferences of its offers are valid. Recognized with numerous awards in customer
customers. satisfaction over the years, Doğa Sigorta continues to plan its
largest investments and projects this year to provide convenience
and benefits for its customers and agencies.
Customers who have renewed their Tamamlayıcı Sağlık
(Supplementary Health Insurance), Konut (Home Insurance),
Ferdi Kaza (Personal Accident Insurance), KOBİ (SME With 2,000 agencies and hundreds of thousands of customers,
Insurance), and Kasko (Motor Insurance) policies at least three Doğa Sigorta ensures that being a Doğa Sigorta policyholder is
times are eligible to benefit from this program’s privileges, a truly distinctive experience.