Page 11 - Turkinsurance Digital Magazine

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Mobile banking transactions volume continues to grow

Digital, Internet and Mobile Banking Statistics published by
the Banks Association of Turkey (TBB) March 2021 report
was edited by taking internet data from 28 banks and mobile
usage data from 22 banks. According to the report, in 1 year,
the number of internet banking customers increased by 12.4
percent, while the number of mobile banking customers in-
creased by 23.85 percent

In March 2021, the number of active customers in internet
banking increased by 12.4 percent compared to the same pe-
riod of the previous year to 12 million 503 thousand. 76.6
million customers are registered in the internet banking sys-
tem and have been logged in at least once, while 24.5 million
customers have been logged in at least once in the last 1 year.
11 million 92 thousand of the active customers are individual payments, 90.6 million investment transactions, 108.1 mil-
and 1 million 411 thousand are corporate customers. lion credit card transactions and 69.7 million other financial
transactions were carried out through mobile banking.
In March 2021, 2 million 961 thousand non-financial trans-
actions were carried out through internet banking. Of the The financial transaction through mobile banking reached
non-financial transactions, 299 were credit card and addi- 3 billion 23 million TL. The volume of money transfers in-
tional card applications, 567 were bill payment instructions, creased to 1.5 billion TL, the volume of investment transac-
1,043 were credit applications and 1,052 were regular pay- tions to 93 million TL, the volume of credit card transactions
ment instruction transactions. to 1.1 million TL and the volume of other financial transac-
tions to 130 million TL, while the volume of payments was
When the number of financial transactions are considered, it is seen as 104 million TL.
seen that 62 million 25 thousand money transfers, 28 million
384 thousand payments, 21 million 74 thousand investment When digital banking statistics are considered, we see that
transactions, 6 million 620 thousand credit card transactions the number of customers who use only internet banking, are
and 4 million 197 thousand other financial transactions were registered in the system and have been logged in at least once
carried out through internet banking. During this period, the is 23 million 271 thousand. Also, the number of people using
number of financial transactions carried out through internet mobile banking alone reached 45 million 876 thousand.
banking increased by 10.2 percent to 122 million 300 thou-
sand compared to the previous year. The number of people registered in the system and who have
been logged in at least once in the last 1 year has reached 4
The financial transaction volume through Internet banking million 247 thousand only in those who use internet banking
reached 1 billion 961 million TL. The volume of money trans- and 55 million 353 thousand only in those who use mobile
fers increased to 1.3 billion TL, the volume of investment banking. In the number of active customers, the number of
transactions to 452 million TL, the volume of credit card those who use internet banking has decreased by about 404
transactions to 25 million TL and the volume of other finan- thousand in the last 1 year and decreased to 3 million 130
cial transactions to 52 million TL, while the volume of pay- thousand. In mobile banking, the number of active custom-
ments was seen as 88 million TL. ers has increased by about 11 million in the last 1 year and
reached 55 million 972 thousand people.
The number of active customers in mobile banking increased
by 24.5 percent compared to the previous year to 65 million As of March 2021, 4 percent of users use only internet bank-
345 thousand. 99.5 million customers are registered in the ing, while 82 percent use only mobile banking. 14% of users
internet banking system and have been logged in at least once, actively use both mobile and internet banking.
while , 74.5 million customers have been logged in at least
once in the last 1 year. 63 million of the active customers are When the average age of customers using digital banking is
individual and 2.3 million are corporate customers. considered, the number of customers between the ages of 0-17
In March 2021, 43 thousand 940 non-financial transactions is 218 thousand, the number of customers of age of 66+ age
were carried out through mobile banking. Of the non-financial range is 23 thousand to 2 million, the number of customers
transactions, 5,421 were bill payment instructions, 5,220 between the ages of 56 to 65 is 5 million 301 thousand, the
were credit card and additional card applications, 17,715 number of customers between the ages of 18-25, 12 million
were regular payment instructions and 15,584 were credit 619 thousand, he number of customers between the ages of
application transactions. 26-35 is 18 million 820 thousand. As of March 2020, the
maximum number of customers is in the age range of 36-55,
When the number of financial transactions are considered, the number of customers in this age range is over 26 million
it is seen that 425.9 million money transfers, 260.7 million 504 thousand.