Page 12 - Turkinsurance Digital Magazine

12 interview

the square meter unit cost of the same building increased by almost
150% today. If the price of the policies is not improved within the
period, unfortunately, in case of any damage, you are faced with
the risk of under-insurance. Recently, we have experienced quite a
large factory and warehouse fires. For example, in a logistics ware-
house fire, we provide services in more complex structures, such as
damage management and liability risk management for at least 20
customers who have goods in the warehouse. As a broker, we are
trying to make policies for our industrialists and customers, who are
already dealing with increasing costs at the most affordable prices
and conditions. We are also trying to offer a service that is con-
stantly renewing itself with bold solution proposals in existing poli-
cies. The breadth of our customer pool and the fact that we are in-
tertwined with many sectors create a significant added value to our
service in terms of both information flow and experience. Among
our most important stakeholders, insurance companies and interna-
tional reinsurance companies are beneficial in creating short-term
solutions, keeping us regularly informed about foreseeable and me-
dium-term developments, and directing this valuable information to
solutions that benefit our customers. For example, in today's world
where digitalization accelerates so much, today, we have been serv-
ing for many years, thanks to our global network, on many topics
that are newly discussed, such as managing cyber threats through
cyber insurance, transferring liability risks to managers who face
different problems every day, green technological investments, cor-
technological and global market conditions. Our company's area of
expertise is industrial risks. Logistics, automotive, construction, en- rect management of product liability and recall risks.
ergy, renewable energy, food, communication, pharmaceutical, tex-
tile, hotel and entertainment, shopping malls, chain stores, retail, As Telesure, you value employee satisfaction more than
education, and financial services sectors are the sectors we focus on customer satisfaction. Finally, you announced that you
in the non-auto branch. In the auto branch, we mainly specialize in had implemented a project on PwC sustainability and
Fleet Management. employee satisfaction. How are your studies in this field
progressing?
"The most important elements behind the success and the creative
solutions we offer our customers are expertise, continuity, and con- We have started a work that we enjoy very much with PwC, which
sistency. As Telesure Sigorta, we are constantly renewing ourselves has values that match our achievements and our team that ensures
and moving forward. On the other hand, we have more than 30 the high quality of the services we offer and our human resources
years of experience in group health, private pension, and life in- strategy. As an insurance group that has been operating in the ser-
surance within the framework of the institutions' fringe benefits to vice sector for many years, one of our most fundamental values is
their employees. to create a corporate culture that is accessible as a team, listens,
learns, constantly analyzes, receives feedback, and implements it
You are creating solutions for the insurance needs both quickly, and to create a sustainable structure. “Our employee eco-
locally and globally. How does this strengthen you com- system is the foundation of our ability to continue to provide the
pared to your competitors so that you can analyze and professional and high-quality service that our customers have al-
quickly analyze customer expectations? How does the ways expected from us.” Being a leading talent developer in our
width of your customer pool feed your customer satisfac- industry is something we have enjoyed for years, and we are very
tion power? successful. We want our teammates to have the best, happiest, and
safest experience possible from the first day they started working at
Telesure and on their ongoing journey with us. This study, in which
Economic fluctuations, exchange rate risks, major disasters (storms we will equip our professional services with an agile approach, will
and hurricanes) as a result of climate changes, earthquakes, and benefit all our stakeholders. We intend to bring Telesure-Academy
great fires, after the pandemic and unfortunately accompanying it and our sector together in the second phase of our project, which
led to a period of increased uncertainties and concerns not only in will last about 18 months.
our country but also all over the world. I want to say that the insur-
ance sector has performed very successfully in managing transfer- How do you see support from the global infrastructure in
able risks during such intense uncertainty. However, on the other your growth?
hand, issues brought about by the high inflationary environment
need to be ordered and taken action very quickly. We are going Thanks to the network we are involved in, we can provide fast solu-
through a period where we are not only managing customer ex- tions to our customers about new insurance products by closely fol-
pectations but also experiencing the necessity of accurate and fast lowing the developments in the global insurance and reinsurance
routing. We are in a highly volatile environment before and after the markets. Our services, which we strive to provide 24 hours a day,
pandemic, and we need to act very quickly in this direction. To ex- 365 days a year, with 500 offices and 25,000 industry profession-
plain with a short and simple example, in a factory policy you made als globally, include not only meeting the insurance needs of our
one year ago, the square meter unit cost of the insured building and