|
|
|
With its customer-centric approach and innovative, customizable products that set it apart in the industry, Ray Sigorta has once again been recognized for delivering a seamless customer experience to its policyholders. Ray Sigorta was awarded the Customer Satisfaction Achievement Award for the sixth consecutive year at the A.C.E (Achievement in Customer Excellence) Awards organized by the ‘Şikayetvar’ platform.
Emphasizing that Ray Sigorta prioritizes a customer-centric perspective across all areas—from corporate structure to operational processes—Ray Sigorta CEO Koray Erdoğan stated: “In our highly competitive industry, we consider the loyalty and satisfaction of our existing policyholders just as important as acquiring new customers. We do not view insurance as merely an annual contract with policyholders. We stand by our insured customers in both good and bad times, working to swiftly manage processes from damage assessment to compensation payments in order to resolve their grievances as quickly as possible. Our greatest success lies in the trust and sense of belonging we offer our policyholders. Despite our growing portfolio and expanding customer base each year, being honored at the A.C.E Awards for the sixth consecutive time is yet another validation of the difference we make in the sector and the quality of our service approach.”
We Are Driving Our Digital Transformation with a Customer-Centric Approach
Highlighting that they focus on customer needs to develop fast and secure solutions in the industry’s digital transformation, Erdoğan continued: “We are committed to delivering the best experience to our customers. Therefore, we continue our digital transformation investments with a focus on our customers’ needs. With a vision to offer personalized solutions based on individual needs, we place emphasis on designing customizable products. Thanks to the speed, security, and data analytics capabilities provided by digitalization, we make the customer experience seamless and smooth. Very soon, we will launch a new mobile application that stands out from existing industry examples and allows customers to access our products and services rapidly. As Ray Sigorta, we will continue to lead the way with innovative applications in the sector without slowing down.” |
|
|
|
|
