Page 9 - Turkinsurance Digital Magazine

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BNP Paribas Cardif Türkiye’s Claims Acceptance Rate
Reached 91.41 Percent

Acting with the mission of making in- approach. The company continuously
surance more accessible, BNP Pari- monitors the services it offers through
bas Cardif Türkiye has increased its various metrics and focuses on improv-
claims acceptance rate to 91.41 percent ing the customer experience at every
through its customer-focused approach stage. Necip Cihan Tatari, Marketing have fully digitalized our claims pro-
and strong operational structure. Director of BNP Paribas Cardif Türki- cesses and designed a five-step struc-
ye, made the following remarks on the ture through which our customers can
As the “Insurer for a Changing World,” subject: “Our closely monitored value carry out all stages online—from claims
BNP Paribas Cardif Türkiye continues proposition approach encompasses pro- notification and document upload to
to make a difference in the insurance viding fast and effective solutions to process tracking and receiving 24/7
sector with its customer experience-cen- the needs of both our business partners support. Thanks to this transformation,
tered approach. Operating in Türkiye and end customers. In line with our ap- we have significantly shortened the time
for 18 years and standing out with its proach that places customer value at the required to finalize applications, mak-
broad service structure covering var- center of all our services and solutions, ing processes more transparent and ac-
ious sectors, the company once again we prioritize customer satisfaction. The cessible. At the same time, through our
demonstrated the importance it places fact that our claims acceptance rate has automation applications and the effec-
on customer satisfaction by raising its exceeded 90 percent is a concrete re- tive use of digital channels, we achieved
claims acceptance rate to 91.41 percent flection of this approach.” up to a 40 percent improvement in the
as of 2025. completion time of claims processes,
Stating that, together with the increase particularly for the customers of our
Acting with the mission of making in- in claims requests, the speed of process- business partner Türk Ekonomi Bankası
surance more accessible, BNP Paribas ing claims has become an even more (TEB). While this structure increases
Cardif Türkiye provides its customers critical priority for both customers and our operational efficiency, it also helps
with fast solutions anytime and any- business partners, Necip Cihan Tatari us provide our customers with a faster,
where through its investments in digi- said: “As BNP Paribas Cardif Türki- more reliable, and uninterrupted expe-
talization and customer-focused service ye, in order to respond to this need, we rience.”

Neova Sigorta Closely Followed the Global Industry Agenda at ICISA Spring
Meetings 2026

One of the leading companies in the in- in growing markets, increasing fraud vironment of growing global uncertain-
surance sector, Neova Sigorta partici- cases, artificial intelligence-supported ty, industry players are moving toward
pated in the meetings held in Barcelona financial manipulations, and regulato- more selective, analytical, and dynam-
within the scope of the ICISA Spring ry transformation on the sector were ic decision-making processes. In this
Meetings 2026. During the meetings, comprehensively evaluated. The role context, Neova Sigorta will continue
topics related to the current risk agen- of data and technological infrastruc- to closely monitor international devel-
da of the global credit insurance and tures in increasing risk visibility was opments and develop strategies aligned
surety sector were discussed. among the sector’s priority topics. The with the global risk environment.
insights shared revealed that, in an en-
At these first meetings attended by the
company following its ICISA mem-
bership, the impacts of geopolitical
developments and the economic conse-
quences of wars on trade flows and risk
management processes came to the
forefront. The reflections of changes
in the global risk environment on the
insurance and surety sector also stood
out as one of the key agenda topics of
the meetings.

In addition, the impact of risk appetite